Terms of service

Who we are

Tochtveld is operated by NORTHFORGE OUTDOOR SUPPLY S.R.L. See our Contact information for our registered address and customer service details.

Orders and payment

Before placing an order, check the items, quantities, delivery address and total shown at checkout. The Netherlands storefront displays prices in euros. Any applicable delivery charges and the available payment methods are shown before you confirm your order. We send an order confirmation to the email address you provide.

Delivery, withdrawal and refunds

See our Shipping Policy and Return and Refund Policy for delivery information, your right to withdraw, and how refunds are handled.

Consumer rights and complaints

Goods must conform to the contract. If goods are faulty, damaged or different from what you ordered, contact us with your order number. The statutory remedies available to you depend on the circumstances and applicable law. These terms do not limit any mandatory consumer rights in your country of residence.

For questions or complaints about your order, email contact@tochtveld.com or use our Contact page.

Privacy

Our Privacy Policy explains how we use your personal data and how to exercise your privacy rights.